Nexus Strike FAQs

• Contact Compass Help at 800-458-8973
• Strike Support:   strike@amnhealthcare.com
• Payroll : rapidstaffpayroll@tnaa.com

Before your first shift: Uninstall and reinstall the Compass App.

Each Shift (Daily):

• Clock in upon arrival at the facility
• Clock out for meal break(s)
• Clock back in after meal break(s)
• Clock out after shift completion
• Review and submit hours within 1 hour of shift completion
• Edit any discrepancies prior to submission

Note: Induction hours do not go into the Compass App.

 

If you are having trouble accessing the APP – Uninstall and Reinstall

1. You can access it via a browser at : https://workforce.workwisecompass.com
2. Contact Compass Help at 800-458-8973
3. Send an email to: Strike@amnhealthcare.com

 

If you’re unable to get your timecard approved onsite – no worries! You will need to click “save for later” in the app (please see instructions below)

Please click here to view all Nexus Strike FAQs

From a desktop or mobile browser, you can login directly at: https://ew31.ultipro.com/

If you are using the UKG Pro Mobile app on your device,

 

Workspace Access Code is: TravelNurse

Your username is: last name first inital (example doej)

Your default password is your date of birth in MMDDYYYY format

 

After logging in, you will be prompted to create a new password. Once a new password is created, the default password will no longer work.

 

If you would like to download the UKG Pro Mobile App visit the Google Play Store or Apple Store

How to update your direct deposit

1. Click on Menu in the top left corner of your screen.
2. Click on the “Myself” tab
3. Under the “Pay” section click on “Direct Deposit”
4. Click on “Add” in the right corner.
5. Finally after all changes have been made hit “Save”

How to access your W-2

1. Click on Menu in the top left corner of your screen.
2. Click on the “Myself” tab
3. Under the “Pay” section click on W-2
4. Here is where you will find all of your W-2 Forms for each year you worked.

How to access your Paystubs

1. Click on Menu in the top left corner of your screen.
2. Click on the “Myself” tab
3. Under the “Pay” section click on Pay History
4. You can select multiple pay stubs at one time by selecting the box to the left of each pay date.
5. Then select download at the top right.
6. A pop-up box will appear. Please select which view you would prefer.
7. The paystubs will then start downloading in a single file.

How to change your name/address

1. Under Personal, select Name, Address, and Telephone
2. To the right, under Things I Can Do, select the hyperlink Change Name, Address, or Telephone.
3. It will direct you to a new page where you can change your name, address, or email address.
4. After you change your information, press save.
5. Reach out to your recruiter to notify them of the change
6. Your request will be sent to HR for review.
7. Someone may reach out to confirm the information before processing the request.

How to update your Federal Withholding

1. Click on Income Tax from the left side menu
2. To the right, under Things I Can Do, select the hyperlink Add/Change Withholding Form W-4
3. Click Employee’s Withholding Certificate (W-4)
4. Answer questions and click Next
5. Sign and Save

How to update your State Withholding

1. Click on Income Tax from the left side menu
2. To the right, under Things I Can Do, select the hyperlink Add/Change Withholding Form W-4
3. Select your state’s W4
4. Answer questions and click Next
5. Sign and Save

In the event of a work-related injury or illness, you must follow the steps below:

• Report the event to your onsite manager immediately.
• Report the event to the Workers Compensation division at TNAA TotalMed as soon as possible, but at least within 24 hours of the event happening:
• Email: jobinjuries@tnaa.com
• Phone: 1-800-240-2526 ext 9107
• After hours: 1-800-240-2526

Please provide the attached documents to employees at on boarding and direct them to the above for any and all questions.

*Discalimer:
As a reminder, you are responsible for accurately recording your hours worked during the strike on the Compass App.  Hours worked includes time during which you are working at your assigned facility, paid rest periods as required by law, and any other time during which you are performed work-related duties.  Time spent commuting to and from your assigned facility—including time spent riding the courtesy shuttles or waiting for the same—does not constitute hours worked and will not be paid.  Inaccurately recording your hours may result in discipline, including termination, and hours recorded but not actually worked will not be paid.

What is induction pay and how does it work?

Induction begins when you arrive at the RapidStaff meeting location near the strike site. During induction, RapidStaff will:

• Welcome you

• Review travel and housing

• Confirm assignment details

• Verify all compliance requirements

Clinicians who complete induction and are cleared to work will receive:

• Minimum of 8 Guaranteed Hours

• $25/hour

• Guaranteed minimum of $200

Induction pay is issued on the first pay date following the conclusion of the first workweek.

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When will I start receiving daily strike pay?

Daily pay will begin once the strike commences and will be issued in accordance with California regional laws and guidelines.

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Are training modules paid?

Yes. Prior to arrival, you must complete Kaiser-specific HealthStream modules.

• Paid at $25/hour

• Estimated 4–8 hours

• Access provided via email using your NUID

Module hours do not count toward Guaranteed Hours.

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Is orientation paid?

Yes. On-site orientation is paid at $25/hour.

• Orientation is specific to your hospital assignment

• Tracked separately from induction

• Paid on the first pay date following the first workweek

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What is the strike assignment pay rate?

You will be paid:

• According to state wage and hour laws

• Only for actual hours worked

• Overtime as required by law

You must accurately track:

• All work hours

• Meal breaks
  Failure to do so may result in discipline and unpaid hours.

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Guaranteed Hours & Settlement FAQs

What happens if the strike settles before it starts?

If the strike settles or is postponed after you arrive and are cleared, you will receive:

• 36 Guaranteed Hours
  (Includes orientation hours, excludes modules and induction)

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What is the 60-hour guarantee?

If the strike begins and you:

• Are on-site

• Meet all requirements

• Are available for all assigned shifts

• Successfully complete Week 1

You will be eligible for a 60-hour weekly pay guarantee.

• Includes orientation hours

• Excludes module and induction hours

• Paid at straight-time rate

• Issued within 7 days of assignment completion

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What does “available” mean?

You are considered available if:

• Released early due to overstaffing

• Told not to report due to census

You are NOT available if you:

• Arrive late

• Leave early by choice

• Miss or refuse shifts

• Volunteer to go home

• Fail to return when called back

• Are terminated for any reason

If deemed unavailable, you are paid only actual hours worked.

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Per Diem & Expenses FAQs

Is per diem provided?

Yes.

• $85/day for full workdays

• $42.50/day on travel days

Per diem offsets meals and incidental expenses.

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When are reimbursements paid?

Luggage, cell phone, mileage, and other reimbursements are paid on your final paycheck, estimated February 1, 2026.

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Travel & Transportation FAQs

How is airfare handled?

• Roundtrip airfare provided through Cain Travel

• Candidates must book directly with Cain Travel

• Flights booked independently are not reimbursed

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Can I drive instead?

Yes, with prior approval.

• Mileage reimbursed per GSA guidelines

• Capped at $500 each way

• Requires odometer readings + gas receipts

• No documentation = no reimbursement